It has been about 18 months sense Forrester released it’s Cognitive Search and Knowledge Discovery Solutions. In general, Forrester reviewed the same companies. You can see a snapshot on a slideshare that we posted at MC+A here. Google’s out as is Lexmark. Replaced with Elastic and Squirro. Here are the big take aways from the update:
Keyword search is dead
The report is big on relevancy
The report establishes the general landscape
The report incorrectly focuses on vague lost time as a key driver
In 2017, it’s surprising to see the general reference of abstracted wasted time by an employee as a key driver in purchasing. In general, I haven’t sold a search solution to an organization because they thought their workers were being interrupted a few times per month to look up information. The key driver for this technology is injecting it into specific processes and workflows which then benefit from the assisting function.